FAQs-Solution Providers
Our Providers are bolder, with a focus on the right solution as the true value.
Frequently Asked Questions For Solution Providers
Don’t just offer a service. Provide the right solution, every time.
To sign up, click on the “Join as a Solution Provider” button on our homepage. You’ll need to provide business details, such as your services, location, pricing, and any certifications or licenses.
Yes, we charge a subscription or listing fee for Solution Providers depending on your service category and visibility options. You can review the pricing details during the registration process.
Payments are processed securely through our platform once a service is completed. You’ll receive payment directly to your bank account or through your preferred payment method after the service is finished and payment is confirmed by the Solution Seeker.
To update your profile, simply log in to your account and go to your service settings. Here, you can update your service offerings, pricing, business hours, and any other details.
You can set your own rates when you create or update your service listing. If you're unsure about pricing, you can research what others are charging in your area or consult industry guidelines.
Cancellation policies vary, but generally, if a Solution Seeker cancels within a reasonable time frame, you may be entitled to compensation for lost time. Please refer to our platform's cancellation policy for more details.
Yes! You can create special offers or discounts to promote your services. We recommend periodically updating your promotions to stay competitive and attract new Solution Seekers.
You can communicate with Solution Seekers directly through our secure messaging system. This ensures all conversations are tracked and documented for both your protection and the user's.
Solution Seekers are encouraged to leave reviews after a service is completed. Providing excellent service and encouraging satisfied customers to leave a review can help build your reputation.
If you receive a negative review, we recommend reaching out to the Consumer directly to address any issues. Our platform encourages fair and constructive feedback, and you can also respond to reviews to clarify any misunderstandings.
Yes, when creating your profile, you can specify the geographic areas you serve. This helps ensure you are matched with Solution Seekers in your service area.
Yes, you can mark certain services as "emergency services" and make yourself available for urgent requests. Make sure to indicate your availability in your profile and be clear about any additional fees for urgent services.
If a Solution Seeker disputes a service or has an issue, you can work through our platform’s messaging system to resolve the matter. If needed, our customer support team can mediate to find a fair solution.
You can track your service history, payments, and earnings through your Solution Provider dashboard. This gives you an overview of your past jobs, customer feedback, and payments processed.
If you need to cancel a booking, please notify the Solution Seeker as soon as possible through the platform. Be mindful of our cancellation policy and try to offer an alternative time or suggest another qualified Solution Provider.
To increase your visibility, make sure your profile is complete and up-to-date, with high-quality images, detailed descriptions, and competitive pricing. Positive reviews and quick response times can also help attract more Solution Seekers.
We recommend that Solution Providers have appropriate insurance for the services they offer. Certain industries may require specific licenses or insurance for legal compliance, so please check your local regulations.
If you encounter any issues with your account or need assistance, our support team is available via email or phone. We’re here to help with technical problems, billing inquiries, and anything else.
If you encounter a payment issue, please contact our support team as soon as possible. We’ll help resolve any discrepancies and ensure you are paid for services completed.
Yes, you can deactivate or delete your account by contacting our support team. Please note that if there are unresolved issues or pending payments, those will need to be addressed before deletion.