FAQs-Solution Seekers
Frequently Asked Questions For Solution Seekers
You're not just seeking a service, you're finding the right solution.
Sulushun is a platform that connects you with qualified Solution Providers offering a wide range of services, including home repairs, maintenance, cleaning, and more. You can search for professionals, request quotes, and book services directly through our platform.
You can search for Solution Providers by using the search bar on the homepage. Filter your search by location, service type, or keyword to find the right professional for your needs.
Once you find a Solution Provider that fits your needs, click on their profile to request a service. You can submit your service details, including the date, time, and specific requirements. The Solution Provider will confirm the booking or get in touch to discuss further details.
Yes! We carefully vet all Solution Providers to ensure they meet industry standards. They must provide necessary certifications, licenses, and insurance where required by law.
We use secure third-party payment processors to handle all transactions. After your service is completed, you’ll receive an invoice and can pay via credit card, debit card, or other payment options provided.
If you’re not satisfied with the work performed, please contact the Solution Provider directly to address your concerns. If the issue isn’t resolved, our support team is here to help mediate the situation.
Yes! After the service is completed, you can leave a review and rate the Solution Provider based on your experience. Your feedback helps other Solution Seekers make informed decisions.
To change or cancel a booking, go to your “Upcoming Services” section in your account and follow the instructions. Be aware that cancellation policies may vary depending on the Solution Provider’s terms.
If a Solution Provider misses an appointment, contact them directly through the platform. If the issue remains unresolved, please reach out to customer support for assistance.
You can contact a Solution Provider directly via the messaging system within your account. This ensures that all communications are tracked and secure.
Our platform covers a wide range of services, including home repairs, cleaning, plumbing, electrical work, lawn care, and much more. Simply browse the categories to find what you need
Solution Providers list their pricing on their profiles or can provide a quote based on your specific request. For detailed pricing, always discuss the scope of the job and confirm costs before booking.
Yes, we offer a satisfaction guarantee on all services booked through our platform. If you are not satisfied with the service, we will assist you in resolving the issue or may provide a refund, depending on the situation.
Yes, many Solution Providers offer recurring services, such as cleaning or lawn maintenance. You can set up a regular schedule directly through the platform.
Yes! We use industry-standard encryption and secure payment processors to protect your personal and payment information. We do not store sensitive payment data on our servers.
Yes, you can request an estimate or quote from a Solution Provider before committing to a service. Many Solution Providers provide free quotes based on the information you provide.
You can check the Solution Provider’s availability directly on their profile. When you request a service, they will confirm a time that works for both parties.
Yes, we have many Solution Providers available for emergency services. Simply search for the type of service you need and filter by availability to find someone who can assist you immediately.
Yes! We have Solution Providers who offer both residential and commercial services. Simply specify the type of work when submitting your request, and we’ll match you with a professional suited for your needs.
You can contact our customer support team via email at [support@sulushun.com. We’re available to assist with any questions or issues you may have.